UPDATE: Spotify BACK UP After the Music Site Goes Down (Again!), Leaving Users Furious
UPDATE: As of 3:15PM EST, Spotify appears to be working for many users – the company still has not provided
UPDATE: As of 3:15PM EST, Spotify appears to be working for many users – the company still has not provided information about the massive outage.
Original story continues below:
Spotify users tried to log into their favorite music player on Thursday afternoon only to find that the website and app won’t load.
The site’s crash comes just days after the company announced a massive round of layoffs, leading some to speculate that the company can no longer function.
But there are currently more questions than answers. Here’s what we know.
Spotify Goes Down Hard, Leaves People High and Dry in the Middle of the Workday
Something’s not quite right, and we’re looking into it. Thanks for your reports!— Spotify Status (@SpotifyStatus) January 26, 2023
There’s nothing to help the workday go faster quite like a good playlist.
Popping in your earbuds or connecting to a speaker and putting on your favorite music not only makes the time pass faster, but it lowers stress levels and makes it easier to handle unexpected turns of the day.
But millions of users are bereft of their favorite playlists on Thursday afternoon after popular music site Spotify went down.
People immediately took to Twitter to look for answers – and were left with more questions.
At 2:30PM EST on Thursday, Spotify posted to Twitter, “Something’s not quite right, and we’re looking into it. Thanks for your reports!”
Which seems to be a bit of an understatement, as the site and app weren’t working for pretty much anyone.
While you could load the website – an improvement which came an hour after the outage started – that’s all you could do, and trying to navigate away from the home page results in error messages.
The company added in community forums, “Our team is already looking into this.”
But there’s no word as to what happened or why the outage lasted as long as it did.
It should be noted that this is the second time in the last two weeks that the site has gone down. On January 13 the company posted the same message to Twitter, leaving customers without their tunes for several hours.
Spotify Layoffs – the Company’s Death Knell?
Everything’s looking much better now! Get in touch with @SpotifyCares if you still need help.— Spotify Status (@SpotifyStatus) January 14, 2023
Earlier this week, Spotify announced a round of layoffs amounting to approximately 6% of its overall workforce.
The Verge reports, “Another week, another round of layoffs. This time, it is Spotify. CEO Daniel Ek informed employees yesterday morning that the company would be cutting 6 percent of its workforce and said he took ‘full accountability for the moves that got us here today.’ The most high-profile change is the departure of chief content and advertising officer Dawn Ostroff. And while no additional shows have been cut, advertising and business employees, particularly under Podsights and Chartable, were laid off nearly a year after Spotify acquired both companies.”
Some have taken to Twitter to speculate that the company’s abrupt cuts is leaving the website’s team with too few cooks in the kitchen to keep it running.
However, most of the layoffs came in ads and business as the company focuses more on podcasts which often drive their own traffic.
Regardless of the cause of the outage, it’s causing distress to many users who are just waiting for the green light on their favorite green light website.
But with a leaner team and a higher focus on investing in the future, tech issues will likely continue for awhile, even if Spotify continues to ignore their responsibility to explain the problem to users.
This story is developing.